Return/Refund Policy


Return/Refund policy for online courses

The Senior Care Guru offers a Return/Refund Policy which is Fair and Equitable.

Upon enrolling in a course the student is entering into a legal agreement under common law, in which they agree to abide by the conditions of enrollment (including meeting stated payments), in exchange for the the delivery of the course.

If you cancel the course booking within 14 calendar days of receiving your order confirmation and before the start of the course without giving any reason, you are entitled to a full refund of the price paid.

Refunds in circumstances outside those described above, and/or following the expiration of the 14-day cancellation period, are subject to the terms and conditions set out in this Refund policy. For the avoidance of doubt, the cancellation period will expire 14 days after the date of the Order Confirmation.

We will make the reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of this reimbursement.

If you start to use our services during the cancellation period (i.e. if the course commences during the 14-day cancellation period) and/or if you access the course materials via our online course spaces (i.e. via our virtual learning environment), no refund will be payable.

Please understand that with the enrollment and accessing of your online course, you have read and agree to the aforementioned refund policy.

Please note, changes in your circumstances are not the responsibility of The Senior Care Guru and neither can The Senior Care Guru be held liable for changes in your circumstances.

Cancellation by The Senior Care Guru

While every effort is made to avoid changes to our program, The Senior Care Guru reserves the right to withdraw or cancel any course. If for any reason we cancel a course, all course fees will be returned in full.